QBW file you are uploading, have the file open in QuickBooks and use the 'F2' key or 'Ctrl + 1' keys to open the location information. Ensure no other QuickBooks files are open, only the file for the company you are uploading. This means that, if the Desktop Connector is on the C: drive, the. The Fathom Desktop Connector and the QuickBooks file (.QBW file) you are uploading into Fathom must be located in the same drive. This helps to isolate any networking or mapped network drive issues. If you are using QuickBooks Desktop in a remote server environment, please see our ' Using the Fathom Desktop Connector in a Server Environment' article. It is often helpful to ensure that the file you are importing is on your local hard drive.
If you are having trouble connecting then we recommend stepping through the following troubleshooting steps in order before attempting to connect again. When you add a file using the Fathom Desktop Connector and locate it on your computer, you need to have the exact same file open in QuickBooks at the same time for the initial connection to succeed.
If you are having any trouble downloading or starting the Fathom Desktop Connector please read our article on troubleshooting the desktop connector first. ❗ Note: This article provides a series of troubleshooting steps designed to help if you are unable to connect to the the QuickBooks company file. For general usage and first time connections, please see our article on Importing from QuickBooks Desktop.
Quickbooks desktop app update#
To import or update company data from QuickBooks Desktop you can use the Fathom Desktop Connector. As a brief overview, the QuickBooks Desktop application allows third party applications to connect and extract financial data.